FAQs

Products:

Q: What materials are used in Trendy Tailz® products? A: At Trendy Tailz®, we prioritize eco-friendly materials. Our products are made from high-quality, durable craftsmanship, with innovative functions to make being a responsible pet owner easier! Our car seat covers use water-resistant, easy-to-clean fabrics. All our products are chosen with both style and sustainability in mind.

Q: Do you offer different sizes for your products? A: Yes! We understand that pets come in all shapes and sizes. Most of our products, including collars and car seat covers, come in various sizes to fit different breeds. Check the product description for specific size information.

Ordering & Shipping:

Q: How long does shipping take? A: Typical shipping times range from 2-10 days, depending on your location. We offer free fast deliveries on orders over $50 to the United States, Canada, and Australia.

Q: Do you ship internationally? A: Currently, Trendy Tailz® primarily serves customers in the United States, Canada, and Australia. We're working on expanding our reach to other countries in the future.

Returns & Refunds:

Q: What is your return policy? A: We offer a 30-day money-back guarantee on all our products. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Q: How do I initiate a return? A: To start a return, please contact our customer support team via chat, email, or Facebook. We'll guide you through the process and provide a return shipping label if needed.

Sustainability:

Q: How does Trendy Tailz® contribute to sustainability? A: Sustainability is at the core of our business. We've helped businesses fulfill over 30 million carbon-neutral orders and removed over 23,000 tonnes of carbon emissions. For each order, we calculate shipping emissions and allocate revenue to vetted carbon removal companies.

Q: Are your products eco-friendly? A: Yes! We carefully select our products to ensure they align with our eco-conscious values. From our materials to our packaging, we strive to minimize our environmental impact while providing high-quality pet accessories.

Care & Maintenance:

Q: How should I clean my Trendy Tailz® car seat cover? A: Our car seat covers are designed for easy maintenance. Most can be machine washed on a gentle cycle with cold water. Air dry or tumble dry on low heat. Always check the care label for specific instructions.

Q: How often should I replace my dog's collar? A: The lifespan of a collar depends on usage and care. Generally, we recommend inspecting your dog's collar monthly for signs of wear and replacing it every 6-12 months for optimal safety and comfort.